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    • Delivery Policy

    Last updated: June 6, 2026

    Overview

    Chicago Baskets provides gift basket delivery across Illinois where delivery is available for the recipient’s location. Delivery availability is confirmed at checkout based on the recipient’s address within our service area.

    We prepare and coordinate orders based on recipient address, product eligibility, delivery requirements, product availability, and delivery routing. Available delivery information and estimated delivery dates are shown during checkout where applicable.

    Chicago Baskets does not guarantee delivery to every address in Illinois. Some addresses may require additional review, may not be eligible for delivery, or may require additional delivery coordination before fulfillment can proceed.

    Order Processing

    Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, order change, cancellation, gift message update, or delivery instruction update should contact customer service as early as possible.

    Once preparation, fulfillment, shipping, dispatch, or delivery coordination has begun, changes or cancellations may no longer be possible.

    During peak periods, holidays, or periods of high order volume, additional time may be required for processing, fulfillment, delivery coordination, or customer support responses.

    Delivery Timing

    Chicago Baskets uses a planned delivery model for gift basket delivery across Illinois. Delivery availability and available delivery information are confirmed during checkout based on the recipient’s location and the selected product.

    Delivery dates, delivery windows, transit times, and tracking updates are estimates only and are not guaranteed delivery times unless expressly confirmed in writing by Chicago Baskets.

    Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, carrier or courier performance, product availability, fulfillment capacity, and operational conditions.

    Residential deliveries may occur throughout the day. Business, office, institutional, hotel, hospital, and managed-property deliveries are generally coordinated for delivery during standard business or receiving hours where possible.

    Delivery Completion

    Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, building requirements, courier requirements, or applicable delivery rules.

    Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, office, delivery room, or other building-approved receiving point where appropriate.

    Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, office, or other authorized receiving location, the order may be considered delivered.

    Office, Building, and Managed Property Deliveries

    Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, gated communities, managed properties, and similar locations may be completed through reception, mailroom, concierge, security, front desk, loading area, office receiving, or another building-approved receiving point.

    Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, access information, and any other details needed for delivery.

    Chicago Baskets is not responsible for delays, loss, spoilage, failed delivery, or handling issues that occur after an order has been accepted by a building representative, front desk, concierge, mailroom, security desk, office, or other authorized receiving location.

    Incorrect or Incomplete Address Information

    Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

    • Address changes must be requested promptly after ordering and before preparation, fulfillment, dispatch, or delivery coordination begins.
    • Orders with incorrect or incomplete address information may be delayed, misdelivered, or undeliverable.
    • Refunds, replacements, or credits may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, incorrect phone numbers, missing company names, or incomplete delivery instructions.
    • Additional fees may apply if re-delivery, re-routing, replacement, or re-shipping is available.

    Service Area Review

    Some addresses within Illinois may require additional review before fulfillment proceeds. Delivery availability is confirmed at checkout based on the recipient’s location, but certain addresses may still require additional coordination due to product type, delivery requirements, courier availability, building access, or restricted delivery conditions.

    If an address requires additional delivery coordination, additional fees, or further confirmation, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

    Undeliverable Orders

    Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, failed building access, failed age verification where applicable, unsafe conditions, or circumstances outside our control.

    • Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
    • Re-delivery may incur additional fees where available.
    • Perishable items may need to be remade and cannot always be recovered, reused, or resold.
    • Incorrect or incomplete address information remains the customer’s responsibility.
    • Orders containing alcohol or restricted products may not be eligible for re-delivery if age verification, recipient availability, or applicable delivery requirements cannot be satisfied.

    Perishable and Time-Sensitive Products

    Some products may include perishable, seasonal, temperature-sensitive, or time-sensitive components. These items are selected and prepared with delivery timing, availability, recipient location, and product condition in mind.

    If a perishable component is unavailable, unsuitable for delivery conditions, or not appropriate for the delivery timing, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

    Recipients should retrieve and handle perishable items promptly after delivery. Chicago Baskets is not responsible for product quality issues caused by delayed pickup, recipient unavailability, building holding procedures, weather exposure after delivery, or other circumstances after the order has been delivered or accepted.

    Substitutions

    Because some items are seasonal, perishable, specialty, alcoholic, supplier-dependent, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, Chicago Baskets aims to maintain the overall value, theme, intent, and presentation of the order.

    Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

    Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, and presentation of the gift are maintained.

    Alcohol and Regulated Products

    Some products or add-ons may include alcohol or other regulated products where permitted by applicable law and available for the recipient’s delivery location. Delivery of alcohol or regulated products is subject to applicable federal, state, local, and other delivery requirements.

    Age verification, adult signature, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, local delivery requirements, or inability to complete required verification may not be eligible for refund, replacement, credit, or re-delivery.

    Alcohol may be included only where permitted by law and available for the recipient’s delivery location. Chicago Baskets reserves the right to remove, substitute, cancel, or decline alcohol-related items if the order cannot be lawfully or reasonably fulfilled.

    Recipient Information and Gift Messages

    Customers are responsible for providing accurate recipient information and gift-message details at the time the order is placed. This may include recipient name, delivery address, phone number, company or building information, suite or unit number, delivery instructions, and personalized message text.

    Gift message changes cannot be guaranteed once preparation, printing, fulfillment, or delivery coordination has begun.

    External Factors

    Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, road closures, carrier disruptions, courier delays, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, supplier disruptions, technology outages, or transportation network issues.

    Chicago Baskets is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

    Order Tracking

    Where tracking is available, customers may use the order tracking widget on this website to review available order status information. Tracking information may be provided by Chicago Baskets, fulfillment providers, couriers, carriers, delivery partners, or other service providers.

    Tracking updates may not always be real-time and may vary based on the delivery method, recipient location, carrier, courier, delivery partner, or fulfillment provider involved.

    Questions or Support

    For answers to common delivery questions, please refer to the FAQ page and Delivery & Shipping information on this website. For order-specific assistance, customer service is available through the Contact Us page, support widget, order tracking widget where applicable, or by phone at (312) 449-2070.

    When contacting support about a delivery issue, please provide the order number, purchaser name, recipient name, delivery address, delivery date or estimated delivery date, and a brief description of the issue.