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    • Privacy Policy

    Last updated: June 6, 2026

    Chicago Baskets operates the BasketsChicago.com website, including related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gifting, order fulfillment, delivery, and customer support experience (the “Services”). This website is powered by Shopify, which enables us to provide the Services to you.

    This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit, use, make a purchase, place an order, send a gift, request support, track an order, or otherwise communicate with us through the Services.

    If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

    Personal Information We Collect or Process

    When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you, a gift recipient, or another person.

    • Contact details, including name, billing address, shipping address, recipient address, phone number, email address, company name, and other contact information.
    • Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, cancelled, or otherwise requested, as well as order history, order notes, transaction details, and delivery preferences.
    • Payment information, including payment method, payment confirmation, billing details, and transaction-related information. Payment card information is processed by payment processors and Shopify-related payment services where applicable.
    • Account information, including username, password, preferences, settings, saved addresses, and related account details if you create or use an account.
    • Recipient information, including the recipient’s name, delivery address, phone number, company or building name, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift order.
    • Gift-message information, including personalized greeting messages, notes, card text, or other message content that you choose to include with an order.
    • Delivery and fulfillment information, including information needed to prepare gift baskets, coordinate Illinois delivery, handle substitutions where necessary, verify delivery details, support order tracking, and communicate about delivery issues.
    • Regulated-product information, where applicable, including information used to determine whether alcohol or other regulated products may be included in an order where permitted by law and available for the recipient’s delivery location.
    • Communications with us, including information you provide through the support widget, contact forms, phone calls, order questions, delivery requests, customer service inquiries, or other communications.
    • Device and technical information, including IP address, browser type, device type, operating system, network information, referring URLs, and other technical identifiers.
    • Usage information, including information about how you interact with the website, pages viewed, products browsed, search activity, cart activity, checkout activity, and other interactions with the Services.

    Personal Information Sources

    We may collect personal information from the following sources:

    • Directly from you, including when you visit the website, create an account, place an order, send a gift, provide recipient details, include a gift message, use the support widget, use the order tracking widget, call customer support, or otherwise communicate with us.
    • Automatically through the Services, including through cookies, pixels, analytics tools, device identifiers, and similar technologies.
    • From Shopify and service providers, including providers that support ecommerce functionality, payment processing, order processing, fraud prevention, fulfillment, delivery, analytics, customer support, communications, and website operations.
    • From delivery partners, couriers, and fulfillment providers, including information related to order preparation, dispatch, delivery status, delivery attempts, recipient availability, or delivery issues.
    • From partners, affiliates, advertising providers, or other third parties, where permitted by law.

    How We Use Personal Information

    Providing, Tailoring, and Improving the Services

    We use personal information to provide and improve the Services, operate the website, process purchases, manage accounts, display products, maintain carts, support checkout, enable order tracking, respond to customer inquiries, and improve website functionality.

    Order Fulfillment and Delivery

    We use buyer and recipient information to prepare, coordinate, fulfill, and deliver gift basket orders across Illinois. This may include using recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, gift messages, and other information needed to complete delivery and support the order.

    Gift Messages and Recipient Communications

    When you provide a personalized greeting message or gift note, we use that information to prepare and include the message with the order. We may also use recipient information to support delivery, resolve delivery issues, or coordinate fulfillment where necessary.

    Product Availability, Substitutions, and Perishable Items

    We may use order, product, delivery, and recipient-location information to manage product availability, prepare substitutions when necessary, coordinate fulfillment, and support delivery of gift baskets, including baskets that may contain perishable or availability-sensitive items.

    Alcohol and Regulated Products

    If an order includes alcohol or another regulated product where permitted, we may use personal information to help determine product availability, delivery eligibility, and compliance with applicable laws and delivery requirements. Alcohol may be included only where permitted by law and available for the recipient’s delivery location.

    Marketing and Advertising

    We may use personal information for marketing, advertising, promotional communications, audience measurement, and related purposes where permitted by law and based on your communication preferences. You may opt out of promotional emails as described below.

    Security and Fraud Prevention

    We use personal information to help authenticate accounts, secure transactions, process payments, detect fraud, prevent unauthorized activity, protect the website, and maintain the security and integrity of the Services.

    Customer Support and Communications

    We use personal information to respond to questions, provide customer support, communicate about orders, delivery, tracking, substitutions, product questions, account issues, and other service-related matters.

    Legal and Compliance Purposes

    We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, protect our rights, investigate potential violations, and support legal, regulatory, tax, accounting, or business obligations.

    How We Disclose Personal Information

    We may disclose personal information in the following circumstances:

    • With Shopify, which hosts and supports the ecommerce functionality of the website.
    • With payment processors and financial service providers, as needed to process payments, refunds, fraud checks, and transactions.
    • With fulfillment providers, delivery partners, couriers, and logistics providers, as needed to prepare, dispatch, deliver, track, and support orders.
    • With customer support providers, including tools or services that support the contact form, support widget, order tracking widget, phone support, or customer service communications.
    • With technology and operations providers, including website hosting, analytics, security, fraud prevention, communications, email, data storage, and ecommerce app providers.
    • With marketing and advertising partners, where permitted by law and subject to applicable choices or preferences.
    • With affiliates or related entities, where needed to operate, support, analyze, improve, or protect the Services.
    • When you direct, request, or consent to disclosure, including when you ask us to share information to complete an order, delivery, or support request.
    • In connection with business transactions, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
    • For legal, security, and compliance purposes, including to comply with legal obligations, respond to lawful requests, protect the Services, protect our rights, and protect users or others.

    Relationship with Shopify

    The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to provide, support, secure, and improve Shopify-powered ecommerce services. Shopify may also process personal information in accordance with its own privacy practices where applicable.

    Cookies and Similar Technologies

    We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, support cart and checkout functionality, analyze website activity, improve the Services, and support advertising or measurement where permitted by law.

    Your browser or device may allow you to block, delete, or manage cookies. Some website features may not function properly if certain cookies are disabled.

    Third-Party Websites and Links

    The Services may include links to websites, platforms, payment tools, delivery tools, support tools, or other services operated by third parties. If you follow links to websites or services not controlled by Chicago Baskets, you should review their privacy and security policies. We are not responsible for the privacy or security practices of third-party websites or services.

    Children’s Data

    The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information through the Services, please contact us so we can review the matter.

    Security and Retention of Personal Information

    We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

    We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, support delivery and customer service, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, and support legitimate business operations.

    Your Rights and Choices

    Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, portability, restriction, or objection to certain processing, or to opt out of certain uses of personal information.

    These rights may be subject to limitations or exceptions under applicable law. We may need to verify your identity before responding to certain requests.

    Managing Communication Preferences

    You may opt out of promotional emails by using the unsubscribe option included in those emails. We may still send non-promotional communications about your account, orders, delivery, tracking, customer support, transactions, policy updates, or other service-related matters.

    Recipient Privacy

    Because Chicago Baskets is a gifting website, buyers may provide personal information about recipients. If you provide recipient information, you are responsible for ensuring that you have the appropriate authority or permission to provide that information for the purpose of preparing, fulfilling, delivering, and supporting the order.

    Recipient information is used to complete the gift order, coordinate delivery, support customer service, and resolve order-related issues. We do not require recipients to create an account in order to receive a gift.

    Complaints

    If you have a complaint about how we process personal information, please contact us through the Contact Us page on this website or by using the support options available on the website. We will review and respond to privacy-related complaints as required by applicable law.

    International Transfers

    We may transfer, store, and process personal information outside the state, province, or country where you live, including in the United States or other jurisdictions where Shopify, our service providers, or our business operations may process information. These jurisdictions may have privacy laws that differ from those in your location.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this website and update the “Last updated” date above. Your continued use of the Services after a revised policy is posted means the revised policy applies to your use of the Services going forward.

    Contact

    If you have questions about this Privacy Policy, privacy-related requests, or how personal information is handled, please contact Chicago Baskets through the Contact Us page on this website, use the support widget, or call us at (312) 449-2070.